Plain-language summary: We collect only what we need to serve you well. We do not sell your information. We use a few trusted tools to run the business and they have access to what they need to do their job. That's it.
Who We Are
Stein Solutions LLC ("we," "us," "our") is a sole-member LLC based in Grand Rapids, Michigan. We provide AI strategy and implementation services for growing businesses. Our website is steinsolutions.ai.
What Information We Collect
Information you give us directly
- Contact information: Name, email address, phone number, and business name when you fill out a form, book a call, apply to a program, or join a community
- Payment information: Billing details when you purchase a program or service (processed securely by Stripe, not stored on our servers)
- Communication content: Messages you send us via email, contact forms, or community platforms
- Account information: Username and profile details when you join one of our Skool communities
Information collected automatically
- Website analytics: Pages visited, time on site, referral source, device type, and browser (collected via Google Analytics)
- Cookies: Small files stored on your device to remember preferences and improve your experience
- Log data: IP address, access times, and pages viewed (collected by our hosting provider, Cloudflare)
How We Use Your Information
- Deliver the programs, trainings, and services you signed up for
- Send you emails you opted into (newsletters, course content, event reminders)
- Process payments and send receipts
- Improve our website and offerings based on how people use them
- Respond to your questions and support requests
- Protect against fraud and abuse
Third-Party Services We Use
We use trusted third-party tools to run our business. Each of these services has their own privacy policy governing how they handle your data:
- Stripe for payment processing
- Google Workspace for email, calendar, and documents
- Google Analytics for website analytics
- Cloudflare for website hosting and security
- SendFox for email marketing
- Skool for online communities
- Zoom for video calls and workshops
- Cal.com for scheduling
- Zapier for workflow automation
We do not sell, rent, or trade your personal information to anyone. Period.
Email Communications
When you sign up for our email list, you can expect to receive newsletters, training tips, event invitations, and occasional offers related to our programs. Every email includes an unsubscribe link. If you unsubscribe, we will stop sending you marketing emails promptly.
Transactional emails (purchase confirmations, program access details, scheduled call reminders) may still be sent as needed to deliver services you purchased.
Cookies
Our website uses cookies for:
- Analytics: Google Analytics cookies help us understand how visitors use our site
- Functionality: Remembering form entries and preferences
You can disable cookies in your browser settings. Some parts of the website may not function as expected if you do.
Data Security
We take reasonable measures to protect your personal information, including:
- SSL/TLS encryption on all pages
- Secure payment processing through Stripe (PCI-compliant)
- Access to personal data limited to those who need it to deliver services
- Regular review of our security practices
No method of transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your personal data (subject to legal and contractual obligations)
- Unsubscribe from marketing emails at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email us at support@jeanettestein.com.
Children's Privacy
Our services are not directed at anyone under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact
If you have questions about this privacy policy or how we handle your data: